Melisa and Mark,
I just wanted to write to tell you about my experience at your store October 19th.
I have a German Shorthair Pointer/Bluetick Coonhound mix 10 year old dog named Lenny. When we first got him I took him to a place to get his nails trimmed and they used a rotary tool on him. He did not like that. After a couple of times I was told he was troublesome and they would have to charge me double. I didn’t want him to be THAT dog that no one wanted to be around so I took to trimming his nails myself, as I did for our previous dog.
Well, I don’t particularly care for trimming the nails myself and would only do it every 2 months or so, and then only trim a little bit so I wouldn’t hit the quick (which I have done a couple times). After 9 years I decided it was time to try again to have someone else do it.
We have come to the Feed Bag for his food for years and I knew you had a grooming area so I stopped in and asked if an appointment was needed and explained my situation. I was told that there was no appointment needed for nail trimming so I went home and brought my dog right back. (Unfortunately I didn’t get names) but the gal who checked me in told me she would take care of him and I could just go pay.
I paid and went back to look in and saw him standing on the table with the one gal trimming his nails and another gal, who had been grooming a Shih Tzu was standing in front of Lenny and just petting his head so nicely! I almost started crying because that was such a nice thing to see. They were so kind to him! I can’t begin to tell you what that meant to me. I stayed out of site until they were done because I didn’t want Lenny to see me and get distracted. They were able to cut his nails to about half the size they were, which was so awesome. Those girls made my day!
I just wanted to let you know what a great experience that was and I will definitely be back. And I have already told others about how wonderful you guys are. Your store staff members have also always been very kind and friendly.
Thank you!
Jennifer Rice
