All returns and exchanges for full refund or store credit must be within 15 days of the purchase. A receipt MUST accompany the product being returned. (This is why you really should be in our rewards program).
After 15 days a refund by store credit may be subject to a partial credit at our discretion.
Foods and treats are refunded by store credit regardless of the reason for the return.
We cannot accept for return products or toys that have been damaged by chewing. Currently there is no toy that is guaranteed as indestructible. When that toy gets invented, we will be happy to carry it.
Any product returned that is not in clean, unused condition with original packaging intact may be subject to only partial refund or credit at our discretion.