We want you to be fully satisfied with any purchase you make in our store.** Any products excluding Fish Tanks, Coats, Boots, Food and/or Treats returned within 30 days of purchase will be cheerfully refunded by the manner in which you paid. Products must be new, unused with original packaging or tags.
Used, damaged products or foods and treats returned within 30 days of purchase may be exchanged for replacement or refund by store credit.
Chewed Toys In the case of toys that are chewed or damaged we will work with you to find a more appropriate choice for your dog.
Fish Tanks Fish Tanks have a 15 day return policy in addition: All Fish tanks that have been used (water, animals added, tanks washed with chemicals) are not returnable as they have to be destroyed.
Coats, Boots, Socks, Pajamas, Sport Jerseys Clothing articles have a 15 day return policy; after 16 days a 25% restocking fee will be charged; as these are a seasonable item
Top notch customer service. The staff always goes the extra mile. Two years ago the manager went above and beyond to help us get the correct food for our sick cat. We now purchase all our pet food from here.AnnMarie King
Return Policy - Livestock
We are happy to work with you in the event that a live fish* either dies or does not do well in your tank for up to 72 hours after purchase.**
If a fish dies* within 3 days of purchase we need to have you complete a couple of easy steps, mainly so we can determine what went wrong and help you succeed in the future.
- Please bring in the fish either in a zip-lock baggie or other container with a little bit of water.
- In a separate baggie or container bring in a water sample, a few ounces are fine. Please do not include any fish or corals in this sample as they will contaminate the water test.
*Koi are not eligible for returns due to the unpredictability of Mother Nature.
*Saltwater fish credits will be determined on a case by case basis. The Aquatics Manager will make the determinations.
Return Policy - COVID-19 Supplement
Due to the current circumstances, we have suspended in-store and on-line returns at this time. Why: The CDC has confirmed that COVID-19 survives on surfaces, we can not guarantee the safety of products after they have left our store. Of course, if there is a quality control issue on a product purchased from our store, we will work with you to make things right.**
We thank you for you patience during these challenging times.
**We understand that there will be certain circumstances for a return that can never be covered completely by a policy. If you have questions, please give us a call (262-241-7061) and ask for a manager. We are here to help the best we can.