Grooming FAQs

Do I need an appointment for grooming?

Yes. If you are looking for a full service bath or groom, an appointment is required. Our salon does provide some walk-in services during normal business hours such as nail trims, face trims, ear care, teeth brushing, and many more. Please feel free to call our salon to book a full service appointment and for a complete list of walk-in services.

grooming-haircutCan I stay with my pet and watch the grooming process?

It really is not a good idea. Pets generally stay calmer and are more cooperative for the groomers when the owner is not present. Because we are using sharp shears and clippers around sensitive areas such as eyes, mouths, and “private parts” we need the dog’s full attention for both his/her and the groomer’s safety. With the owner present, dogs generally get excited to go home and will not stay still to complete the groom properly.

My dog shakes when we go to the groomer. Does this mean they are scared and don’t like the groomer?

Dogs can shake or shiver for lots of reasons, or no reason at all in the case of some of the smaller breeds.  There are many factors that can contribute to a nervous and/or shaking dog. Many dogs become over-stimulated from the car ride, smells of other dogs in the salon, and the fear of being at the vet and not the groomer. Dogs are also very intuitive and can pick up on any anxiety you may be feeling. The best thing to do is stay positive, calm, and reassuring.

How soon should I begin grooming my new puppy?

You can start bringing your puppy into the grooming salon as early as 8-10 weeks old. It is best to begin the grooming process at a younger age to familiarize your new pup with the sights, sounds, and smells of a salon. Puppy’s first few visits will be short and sweet, just to cover basics such as bathing, drying, nail trimming, and possible face/sanitary trimming. We encourage introducing your puppy to the grooming process at an early age so they grow up learning that the grooming salon is a fun, relaxing, and enjoyable place to be. It also helps for you to play with the puppy’s feet at home so he/she is less afraid of basic nail trim visits.

How often should I get my dog groomed?

Although there is a slight variation in time depending on the breed, desired coat length, and upkeep at home, it is recommended that your dog is professionally groomed every 4-6 weeks for optimal skin and coat health.

Why does my grooming appointment take so long?

The grooming process generally takes a few hours to fully prep, wash, dry and groom your dog. We also like to allow extra time during an appointment for dogs or cats who may need rest breaks, potty breaks, or may not be cooperative during certain necessary grooming aspects. When you arrive for drop-off, you will be given an approximated time for pick-up and given the option for a phone call if your dog or cat is ready before the given time frame. For animals that have a medical issue, we do offer an expedited service in which your dog or cat will be worked on without interruption to get them in and out as quickly and stress-free as possible.

grooming-haircut2Why do groomers always insist on shaving out mats, rather than brushing the dog out?

Humanity before Vanity is the common phrase in the grooming world. Mats consist of hair that is snarled so bad that it is actually tight to the skin of the dog. Trying to brush or comb a mat means you are pulling on the skin the hair is attached to. Ouch. No groomer wants to cause your dog any pain.

My dog is horribly matted all over…is it hopeless?

That situation occurs much more frequently that most people realize. No, it is not hopeless, it is an opportunity for a fresh start. Shaving the dog all over will be an immediate relief for your dog. Then, as the hair grows back, any member of the Salon will be glad to demonstrate proper brushing techniques for you. Hint: if you part your dog’s hair and cannot see the dog’s skin, you might want a brushing demo. We also offer between-grooms brushing service for $10.

It’s so hot outside…should I have my Golden Retriever shaved down for summer?

You can, but we really don’t recommend it. Goldens are one breed classified as double-coated. Nature designed the top coat as an all-purpose protector from heat, cold, sunburn and insect bites. It naturally repels water and keeps the soft undercoat dry and cooler in the summer. When you shave a double-coated dog what grows back is the soft undercoat, which attracts dirt, moisture and offers no protection from the elements at all.

What vaccinations are required?

Although we do recommend your pet is kept up-to-date on all vaccinations, the only vaccine we required for a grooming appointment is rabies. You will also be asked to provide the name and location of your current veterinary clinic for our files.

What is your cancellation policy?

We do require a 24 hour notice for any appointments that need to be cancelled or rescheduled. If notice is given less than 24 hours in advanced there may be a rescheduling fee assessed to your account. Please be aware that we do take into consideration the reasoning behind a cancellation.